This privacy policy explains how Charles Edwards & Co Ltd (“we”, “us”, “our”) collects, uses and protects any information you give us when you use this website, www.bespoke-bed.com.
We are committed to ensuring your privacy is protected. This policy is written in line with UK GDPR and the Data Protection Act 2018.
Who we are
Charles Edwards & Co Ltd is a UK manufacturer of bespoke handmade adjustable beds, oak bedroom furniture and custom mattresses. Our registered office is in the United Kingdom and we deliver nationwide.
- Email: info@bespoke-bed.com
- Phone: 0800 0862 892
What information we collect
When you contact us through our website (for example via our enquiry form, the Find Your Perfect Bed quiz, or by phone or email), we may collect:
- Your name
- Your email address
- Your phone number
- Your postcode (so we can confirm we deliver to your area)
- Details of your enquiry, including any preferences you tell us about (bed style, size, medical or mobility needs)
We may also automatically collect technical data such as your IP address, browser type and pages visited. This is used to improve the site and is not used to identify you.
How we use your information
We use the information you provide to:
- Respond to your enquiry and prepare a personalised recommendation
- Arrange consultations, deliveries and installations
- Process orders and provide customer support
- Send relevant information you have specifically asked for
We will never share, sell or rent your information to third parties for marketing purposes.
Lawful basis
We process your information on the basis of:
- Consent — when you submit a form or tick a box to be contacted
- Legitimate interest — to respond to enquiries you have initiated and to run the business
- Contractual necessity — to fulfil orders you have placed with us
How long we keep your information
We keep your information for as long as needed to respond to your enquiry, fulfil your order, and meet our legal obligations (typically up to 7 years for accounting records). After that, your data is securely deleted.
Cookies
We use a small number of cookies to make the site work and to understand how visitors use it.
- Essential cookies — required for the site to function (for example, remembering your cart contents)
- Analytics cookies — we use Google Analytics to count visitors and understand which pages are most useful. This information is aggregated and does not identify you personally
You can disable cookies in your browser settings. Doing so may affect how parts of the site function.
Sharing your information
We only share your information with trusted service providers who help us run our business, such as:
- Our hosting provider (to keep this website running)
- Our delivery partners (to deliver and install your bed)
- Our payment processor (if you place an order)
- HMRC and other regulators where required by law
All providers are bound by data processing agreements and act on our instructions only.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request that we correct inaccurate data
- Request that we delete your data (where lawful)
- Object to or restrict our processing of your data
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, please email info@bespoke-bed.com.
Security
We take the security of your information seriously. This website uses an SSL certificate to encrypt all data submitted to us, and we use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Last updated: May 2026
